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HOW DO I KNOW I AM BUYING FROM A REPUTABLE WEBSITE?
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Denmark-Beads.com (formerly known as Pandora-Beads.com) is an authorized Pandora gold retailer. Pandora required websites with "Pandora" in their URL name to change their domain name. In January 2009, Pandora-Beads complied with their request and changed our domain name to Denmark-Beads.com.
As an authorized on-line gold Pandora dealer, we offer the complete line of authentic Pandora charm bracelets. Denmark-Beads is owned and operated by experienced jewelry professionals from Northern California. We are happy to offer customers a website dedicated to Pandora Jewelry. Our experience in e-commerce dates back to 2001 when www.italiancharms.com was created. Carats Jewelry, our retail store in Stockton, CA, was founded in 1994 and its website www.thelatesttrend.com was launched in 2005.. Our office and distribution facility is located at a separate location in Stockton, California. Our newest location, Pandora's Box, opened November 2008 in San Francisco at Westfield Centre. Click here for store location and hours.
Visit our newest website HerCollegeShop!
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WHAT ARE YOUR PAYMENT OPTIONS?
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We accept all major US credit cards. We do not accept personal checks or money orders. Your credit card will be charged when your order is ready to ship. We retain the right to cancel orders for any reason, including orders that appear fraudulent or suspect. We will report fraudulent transactions to the proper authorities. Your credit card receipt will show your purchase charged to "Italiancharms", our parent company.
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DO YOU USE A SECURE SERVER TO PROTECT MY CONFIDENTIAL INFORMATION SUCH AS MY CREDIT CARD NUMBER?
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When you place your order with us, you will be using our secure server. Our secure server software encrypts all of the personal information you submit to us. This helps to maintain the confidentiality of your information. |
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IS YOUR WEBSITE SECURE?
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 At Denmark-Beads.com you may shop with confidence knowing that this website is secure. We contracted with McAfee Secure's expertise to monitor our website daily to address possible hacker access to confidential data and the safety of visiting our site. McAfee Secure's daily checks to Denmark-Beads keeps our customers safe from identity theft, credit card fraud, spyware, spam, viruses and online scams. A “live” McAfee Secure mark appears on our home page each day with the date only when our site passes the daily McAfee Secure tests. |
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PRODUCT AVAILABILITY
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| In the rare event that product availability changes before we have an opportunity to update our website, there is a possibility that some products may be unavailable. We will make every effort to fulfill your order, but if we cannot, we will promptly contact you via email or by phone to offer you an alternative product.
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HOW QUICKLY CAN YOU SHIP OUT MY ORDER?
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Most orders are shipped on the same business day Monday through Friday providing it is received by 11:45 AM PST.
Pandora orders are shipped FREE via first class mail through the U.S. Postal Service. Our FREE SHIPPING area includes the Continental US, Alaska and Hawaii. A $1.49 insurance fee will be added to all orders. Please allow 10-15 business days for the arrival of your package via first class mail. Delivery can take longer due to inclement weather or during the busy holiday season.
On occasion, we may be required to ship your order via UPS. This is done for insurance and tracking purposes. Should we elect to ship UPS ground, there will be no additional cost to you.
If you prefer expedited shipping, we offer Priority Mail through the U.S. Postal Service. UPS 3rd Day, UPS 2nd Day and UPS Overnight delivery is available for an additional charge. Please see below for UPS Expited shipping.
| U.S. Postal Service - First Class Mail |
 | If you elected free first class shipping, your package will arrive in a padded envelope. Please allow at least 10-15 business days for the arrival of your package via first class mail. Delivery can take longer due to inclement weather or during the busy holiday season. |
U.S Postal Service - Priority Mail
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 | Shipping is through U.S. Postal Service Priority Mail. Priority Mail generally takes two to three business days for delivery. The chart below will give you an idea for delivery time from California. Please note that delivery can take longer due to inclement weather or during the busy holiday season.
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| UPS Overnight, 2nd Day or 3 Day Delivery |
 | UPS 3 Day, Second Day and Overnight shipping are available for an additional charge for delivery Monday through Friday.
*The shipping prices given are an estimate based on the UPS default weight of 1 pound to your zipcode. Your actual shipping cost may vary. The actual shipping charge will be shown at checkout.
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* A $1.49 insurance fee will be added to all orders. |
Orders must be placed before 11:45 AM PST to be processed on the same business day Monday through Friday. Orders placed after 11:45 AM PST on Friday and weekends will be processed on Monday or the next business day in event of a holiday.
If you select UPS for your order and it is received prior to 11:45 AM PST, your ordered will be shipped the same business day. We are sorry but Saturday delivery is unavailable for UPS deliveries. If you request UPS 2nd Day delivery and your order is shipped on Thursday, you will receive it on Monday. A UPS overnight delivery shipped on Friday will be delivered on Monday. A UPS 3 Day order shipped on Wednesday will be delivered on Monday (not Saturday). If there is a holiday, your order will be delivered on the next UPS business day.
UPS does not count the day your order was picked up. Second and third day delivery begins with the day AFTER your order was picked up.
UPS will deliver packages up to 8:00 PM in residential areas. We are not responsible for inclement weather situations that may occur if your delivery is late. There will be a surcharge if the address you entered is incorrect causing your UPS package to be redirected. On our checkout page, please select UPS expedited shipping if desired.
International Shipping & CustomsOrders shipped to Canada are shipped free if you select "Canada Intl Airmail" as your shipping method. Airmail delivery will generally take 10-20 business days to arrive depending where you live and clearance of customs. U.S. Priority International Mail to Canada is available for $15 and may take 7-14 business days to arrive depending where you live and clearance of customs. Orders that are shipped to Central America, South America and the Caribbean will be shipped via U.S. Global Priority Mail. Shipping charge to Central America, South America and the Caribbean by Global Priority mail is $20.00. Free shipping does not apply to international orders sent outside the United States. A $1.49 insurance fee will be added to all orders.
We are only allowed to ship to North America, including Canada. We do not ship to Australia, New Zealand, Europe or Asia.
Visiting the U.S.?
If you will be on holiday and visiting the United States, we will be happy to ship a Pandora order to your hotel in the US during your stay. This can be arranged with advanced notice. Please email us for details.
Denmark-Beads is not responsible for import fees or taxes levied by your country of entry. It is the customer's responsiblity for any duties, tariffs, customs charges or additional charges required by the country of entry. Denmark-Beads.com. is not responsible for any additional charges once the items you have ordered have left the United States. Should charges be levied in your country, and should you refuse to pay them, your credit card will be charged for all outgoing and return delivery charges that may be incurred by Denmark-Beads. When the returned merchandise is received by us, your credit account will be credited for the merchandise only. If you have questions regarding customs or duties charges and procedures in your country, please check with your customs office prior to placing your order. |
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DO YOU OFFER GIFT BOXES?
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 Yes, your order can be placed in a foil gift box with a bow. There is a $2 charge for a gift box and bow.
We also offer two styles of colorful sheer organza drawstring pouches that are suitable for holding Pandora jewelry. You will find them available for purchase in our Supplies category. |
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WHAT IS YOUR RETURN POLICY?
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EXCHANGE POLICY
You may exchange unworn and unused merchandise purchased from Denmark-Beads.com in its original condition within 15 days. Contact us for a return authorization number. Please provide us with your order number and the style number(s) of the new item(s) you would like for an exchange. There is a 10% re-stocking fee for any amount that is refunded to your credit card. A re-stocking fee does not apply if it is an even exchange or if you purchase more than the returned amount.
Your exchange should be sent in a padded envelope or box and received by us within 15 days from when your exchange authorization number was issued. We are not responsible for items that are not insured by the sender or for item(s) that Denmark-Beads has not received. It is the sender's responsibility to insure exchanges and/or returns. Expedited shipping charges, insurance and return postage are not refundable. Please allow five to seven days business days for exchanges. Denmark-Beads will exchange an item once without additional insurance or shipping charges. We reserve the right to charge insurance and or shipping charges for the second exchange from the same order. Final sale items can not be exchanged or returned.
RETURN POLICY
You may return unworn and unused merchandise purchased from Denmark-Beads.com in its original condition for a refund within 15 days. There is a 10% re-stocking fee for all returns. The amount returned less 10% will be refunded to your credit card. Contact us with your order number and reason for return. Provide us with the description and item number that you would like to return. We will issue a return authorization number along with instructions for sending back your Pandora merchandise.
Your items should be returned in a padded envelope or box and received by us within 15 days from when your return authorization number was issued. We are not responsible for items that are not insured by the sender or for item(s) that Denmark-Beads has not received. It is the sender's responsibility to insure exchanges and/or returns.
Expedited shipping charges, insurance and return postage are not refundable. Please allow five to seven business days for your return to be processed. Final sale items are not returnable.
Packages that are refused by the recipient are subject to a 10% re-stocking fee and return shipping costs if applicable.
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DO YOU HAVE A PRIVACY POLICY TO PROTECT ANY PERSONAL INFORMATION THAT I MAY SUBMIT TO YOU IN ORDER TO BUY SOMETHING?
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The privacy policy is designed to ensure that any personal information you provide us with will remain private. We only collect personal information such as your name, mailing address, telephone number, email address, credit card number, three digit security code, and expiration date. We collect information to verify your identity for payment authorization, to ship your order and to contact you about your order status. Your information is used by our employees to process your order. Your address and telephone number may be shared with the delivery service (USPS or UPS) that we use. This shared information includes your street address and possibly your telephone number if delivery is through UPS.
We will never voluntarily sell your personal information to any third party for any reason. If you wish to update your information that we have gathered from you or wish to remove any personal information you have previously provided to us ("opt out"), please send an email to us at info@denmark-beads.com.
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